Privacy Policy
Your privacy is important to us
Last updated: January 15, 2024
Introduction
At 51Talk, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online English learning platform and services.
Information We Collect
Personal Information
- Name, email address, and contact information
- Account credentials and profile information
- Payment and billing information
- Educational background and learning preferences
Usage Information
- Learning progress and performance data
- Lesson recordings and interactions
- Device information and IP address
- Cookies and similar tracking technologies
How We Use Your Information
Service Delivery
- • Provide personalized learning experiences
- • Match you with suitable teachers
- • Process payments and manage subscriptions
- • Provide customer support
Improvement & Communication
- • Improve our platform and services
- • Send important updates and notifications
- • Conduct research and analytics
- • Ensure platform security and safety
Information Sharing
We do not sell, trade, or rent your personal information to third parties.
We may share your information only in the following circumstances:
- With your explicit consent
- With service providers who assist in our operations
- When required by law or legal process
- To protect our rights and ensure platform safety
Data Security
We implement industry-standard security measures to protect your personal information, including:
Encryption
SSL/TLS encryption for data transmission
Access Control
Restricted access to authorized personnel
Regular Audits
Continuous security monitoring
Your Rights
You have the right to:
- • Access your personal information
- • Correct inaccurate data
- • Request data deletion
- • Withdraw consent
- • Data portability
- • File complaints with authorities
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
privacy@51talk.com
Response Time
Within 30 days